I was really surprised by how much the place felt like a hotel instead of a hospital. While I was waiting, it made me feel oddly relaxed. I was honestly a bit scared about the stem cell procedure thinking it would hurt, but it ended up being completely painless, which caught me off guard. The explanations weren't complicated at all; they took their time to make sure I understood everything, and it really stuck in my mind. The doctors kept talking to me and checking in, so I felt really comfortable throughout the procedure.