I was a little surprised because it stung more than I expected the first time, but it wasn't unbearable haha. The clinic was clean overall, so I felt comfortable there. The chairs in the waiting room were surprisingly comfortable, so it was nice waiting. They advised me not to wash my face or apply lotion or toner before the laser treatment! I was fine, so I'm thinking of getting it done again at intervals of 1-2 weeks :)