At first, I just went for a consultation regarding an eyelid lift. Since I am in my late 40s, I had a lot of questions and asked about various things, but I actually felt more comfortable talking to them than I expected. First of all, the consultation manager had a very kind tone, which helped me relax. I also liked that they didn't make the explanations difficult and explained everything in a way that I could really understand. I came thinking my eyelids were sagging, but the director examined me personally and patiently explained, "This isn't an eye issue, but rather sagging in the forehead area." The director seemed busy, but it didn't feel like they were rushing through the process at all. I was actually surprised that they explained everything in detail even when I pressed them for answers. They didn't try to push any unnecessary procedures; they just pinpointed exactly what was needed, so I left feeling completely at ease after just the consultation.